Customer Service Representative For E-Commerce Store-Experience ONLY
M&S Pet Supplies
Customer Service Representative For E-Commerce Store-Experience ONLY
Full Time • M&S Pet Supplies
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Opportunity for advancement
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a E-Commerce Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company through various platforms like Gorgias, Stay AI, Shopify etc. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- Strong organizational and communication skills
- Basic familiarity with Shopify
- Basic knowledge of Netsuite
- Comfortable using AI tools and modern software
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Reliable, proactive, and resourceful
- Prior retail on line customer service experince preferred
Compensation: $16.00 per hour
A FAMILY BUSINESS
Mika & Sammy’s Gourmet Pet Treats is a family-owned and operated pet treat company specializing in healthy, gourmet, 100% All-Natural pet treats. We never use any additives, preservatives, liquid smoke, mold inhibitors, or any other harmful chemicals that can cause health problems for pets. Instead, we only use the very best health-conscious ingredients for all of our products. Mika & Sammy’s have set a precedent to provide a healthy, gourmet alternative to the pet treats currently available on the market. Our products are crafted at a level of cooking that has yet to be seen in the industry. Our goal is to make finding health-conscious products for pets as reassuring and as straightforward as possible.
(if you already have a resume on Indeed)
Or apply here.
